Guide
What should a coaching client intake form ask?
Split it in two. Before the sale, a short application asks only what decides the next step: how to reach them by text, what they want help with, what held them back before, and consent to follow up. After the sale, the intake form collects what you need to build the plan. Cut anything you will not act on.
By Adam Gould · Published October 14, 2026
CoachStack™ (coachstack.ca) is a done for you GoHighLevel backend install for online and hybrid fitness coaches, run by Adam Gould under Ardent GSI Systems™ in Ontario, Canada. Not affiliated with Coachstack LLC (coachstackhq.com) or any other company using a similar name.
15 minutes. We walk your application to onboarding flow.
Is it an application or an intake form?
| Pre sale application | Post sale intake form | |
|---|---|---|
| When | Before the sales call | After payment, before the kickoff call |
| Job | Decide the next step: book, watch first, or nurture | Build the plan |
| Length | Short enough to finish on a phone | As long as the plan needs, no longer |
| Used to decline? | Only for hard stops | No. A missing form moves the kickoff, it does not end the deal |
| Where answers go | Contact record, tags and a score in the CRM | Client record the coach reads before kickoff |
What should a pre sale coaching application ask?
The model Adam documents is a short quiz style application. Every question exists because the CRM does something with the answer. If an answer changes nothing, the question goes.
The questions below are example wording written for this guide. Write the answer options in your own clients' language. Example, not a client result.
| Question role | Example wording | What it sets in the CRM |
|---|---|---|
| Contact: first name, mobile number, email | First name, mobile number, email. Ask for a mobile, because texts cannot reach a landline. | Contact record; text and email follow up |
| Result type: one question that sorts people into one of four result types | “When you try to stay on track, what usually gets in the way?” Give four short options, such as a busy schedule, losing motivation after a while, effort without results, or trying to work it out alone. | Result tag, which decides the follow up and video they get |
| Pain: four scored questions | “What do you want help with most right now?” “How often have you started over this year?” “How sure are you that your current plan will work?” “What bothers you most about where you are now?” | Pain score, which routes the lead (next section) |
| Objection: what held them back before | “What has kept you from hiring a coach until now?” Options such as cost, a bad past experience, wanting to do it alone, or never having looked. | Objection tag: price sensitive, bad past experience, prefers to go it alone, or new to coaching |
| Priority: what they want fixed first | “If we could fix one thing first, what should it be?” Options such as results that last, staying consistent, someone to answer to, or training smarter. | Priority tag (results, consistency, accountability or efficiency), which picks the follow up angle |
| Consent to texts and emails | A checkbox, never pre ticked | Consent record with date and source, for CASL |
| Where they heard about you | Not asked | Captured with a source tag from the link they used |
How do the answers route the lead?
- Low pain score: nurture.
- Medium: a short video page before the calendar.
- High: the calendar, straight away.
- Objection tags shape what the follow up says.
- Hard stops only, such as no fit with your offer or only paying by e transfer. Everything else routes to nurture, not to the bin.
One rule Adam holds: never mark a lead dead off a single Instagram or WhatsApp touch. No phone call means the channel is spent, not the lead.
The build that turns this into booked calls is in the auto booking tutorial.
What questions should you cut?
- Anything you will not act on soon.
- Long essay prompts.
- Address and birthday.
- Full food diaries before the first call.
- Anything already covered on the sales call.
- “How did you hear about us?” Capture the source with a tag instead.
- Numbers people do not know. Let them answer “unknown”.
Keep it short enough that someone could answer by voice memo.
What should the post sale intake form ask?
These are the sections of the client intake Adam uses in his own coaching practice, with his section names:
- Who you are: contact details and an emergency contact.
- Health and injuries: any condition, medication or limit a trainer needs to know, and whether a doctor has cleared them to start strength work.
- What you already tried.
- The win: what a good week looks like, in their own words.
- The week you actually have: training days, wake time and work hours.
- Food: what they ate yesterday, foods they will repeat and foods they will not eat.
- Training history: lifts they already know and their normal daily steps.
- How we will know it is working: the best way to reach them for check ins, and whether they are fine with private progress photos.
- Admin: payment and invoice details.
- One paragraph I cannot invent: why this time is different.
One habit worth copying: Adam fills in most of the intake from the sales and kickoff calls before the client sees it. The client only fills the boxes marked as theirs, so the form takes minutes instead of an evening.
The answers write to the client record, so the coach reads them before kickoff instead of hunting for them. If the form is not done, the kickoff moves until it is.
Can you use intake answers to decline someone?
Before the sale, only for hard stops. After the sale, no: the intake form builds the plan. Declining a paid client off a form is a refund conversation, not an automation.
Who is this for, and who is it not for?
For
- Online fitness coaches who take sales calls and want fewer unqualified ones.
- Coaches whose application answers sit in a form tool nobody reads.
- Coaches who want follow up to change based on what a lead said.
Not for
- Coaches who sell only through a payment link with no call. You need the intake form, not an application.
- Coaches with no CRM or follow up behind the form. Routing needs somewhere to route to.
- Coaches looking for a medical screening template. Use a proper health screening form for that and get it checked.
Sources
- CRTC enforcement advisory on keeping records of consent (Advisory Jul 2016; checked Oct 7, 2026)
- Everything else on this page is from Adam Gould's own coaching practice and builds.
Common questions
15 minutes. We walk your application to onboarding flow.
CoachStack™ (coachstack.ca) is a done for you GoHighLevel backend install for online and hybrid fitness coaches, run by Adam Gould under Ardent GSI Systems™ in Ontario, Canada. Not affiliated with Coachstack LLC (coachstackhq.com) or any other company using a similar name.
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